- We provide cordial support for worksites in factories throughout Japan with robust technological capabilities. -
We have been closely with our customers as a designated maintenance factory for KOBELCO compressors
We provide customers with services that blend heart and technology. We have stood by this extremely simple attitude without change since our foundation. The history of the trust that we have earned from many customers with whom we are bound by strong ties of this blend of heart and technology is what we take pride in.
We efficiently manage and operate the service
data acquired from more than 30,000 working
compressors as “live data”
HEARTECH-MIWA with 25 service bases throughout Japan provides support for more than approximately 30,000 compressors. We have created our own database of all of this maintenance information and unified the management. By constantly and efficiently managing and operating the service data acquired from worksites as “live data,” we can prevent equipment trouble and support the stable operation of factories.
Using the voices of customers in the service worksites as feedback on sales strategies and product development
There are things that only we, who are deeply familiar with our customers’ “worksites” and always face our customers, can achieve. This refers to incorporating the feedback provided by our customers and communicating it to the professionals in all business divisions. By using the voice of the customer for sales proposals to fulfill their requests and for product development for the next generation, we are aiming to improve our supporting capabilities.
Our well-developed training program supports our technicians by handing down the robust technical skills that HEARTECH-MIWA has continued to hone
The technical staff of HEARTECH-MIWA are our asset. We provide a number of internal training programs in order to hand down technical skills to the next generation and improve those skills. At the training center in Takasago Factory, we continue improving the abilities of our technical staff through our well-developed training programs in various ways including teaching our technical staff about basic technology and skills and then increasing individual technical skills.
